Contact AussieSlots
Whether you have a question about our virtual currency system, need technical support for one of our games, or simply want to share your feedback, the AussieSlots team is ready to assist. Based in the heart of Sydney, we provide responsive and helpful support to our community of social players.
Level 14, 201 Elizabeth Street
Sydney NSW 2000, Australia
Proudly Based in Sydney
AussieSlots is located at Level 14, 201 Elizabeth Street, Sydney NSW 2000. Our central location keeps us connected to the city that inspires many of our games. While we operate primarily online, our physical presence in Sydney reflects our commitment to the Australian market and our transparency as a business.
You are dealing with a local entity that understands the Australian social gaming community. Our team is based here, and our support hours follow Sydney time.
Monday – Friday
9:00 AM – 5:00 PM AEST
Choose the Right Channel
Different inquiries reach us best through different channels. Here is what to expect from each option so you can pick the one that fits your question.
Email Inquiries
For most questions, email is the most efficient way to reach us. Send your inquiries to [email protected]. Our support team monitors this inbox during regular business hours and aims to respond to all messages within 24 to 48 hours.
Whether it is a detailed technical report or a simple question about our game lobby, we are here to provide clear and accurate information. Include as much context as you can so we can resolve your question in a single reply.
Send an EmailTelephone Support
If you prefer to speak with a member of our team directly, you can call us at +61 2 9281 2897. Our phone lines are open from 9:00 AM to 5:00 PM, Monday through Friday (AEST).
This direct line is available for urgent inquiries or for players who feel more comfortable discussing their questions over the phone. We are dedicated to providing a professional and friendly service to all our callers.
Call Us NowTechnical Support
If you encounter an issue while playing Outback Riches, Great Barrier Reef Slots, or Sydney Neon Nights, please provide as much detail as possible when you contact us.
- The device you are using — phone, tablet, or desktop computer
- Your browser version, such as Chrome, Safari, Firefox, or Edge
- A description of the problem — what happened, when, and what you expected
- The name of the game where the issue occurred
This information helps our technical team resolve the issue quickly so your time in our game canvas is uninterrupted by glitches.
Feedback and Suggestions
We are always looking for ways to improve AussieSlots, and your feedback is a vital part of that process. If you have an idea for a new Australian-themed game or a suggestion for how we can improve our lobby, we want to hear it.
Many of our best features have come from the suggestions of our players. Do not hesitate to reach out and tell us what you love about the site or what you would like to see changed. Every email is read by a real person on our team.
Share Your FeedbackResponsible Play Assistance
If you need help setting limits on your account or wish to discuss our responsible social play policies, our team is trained to assist you. We take the well-being of our players seriously and are here to provide a safe and supportive environment.
Contacting us for help with your gaming habits is a proactive step that we fully support and respect. Your privacy is protected, and we handle every conversation with discretion.
Read Our PoliciesResponse Times and Availability
Email Response Window
We aim to reply to every email within 24 to 48 hours during regular business days. Messages sent on weekends or public holidays are reviewed the following business day. Complex technical questions may take slightly longer if we need to reproduce the issue on our end.
Phone Availability
Our phone line is staffed from 9:00 AM to 5:00 PM, Monday through Friday, Sydney time. If you call outside these hours, please leave a voicemail with your name and a brief description of your question. We return calls on the next business day.
Still have questions? Browse our full library of social slot games or learn more about how AussieSlots works.